1. Introduction and general provisions
1.1. These Terms and Conditions (the “Terms” or “Agreement”) govern the downloading, installation, registration, access and use of the mobile application operating under the name Coach.ai (the “Application”), together with its associated software, artificial intelligence functionalities, exercise monitoring capabilities, instructional materials, digital content, updates and related services (collectively, the “Services”). The Application is developed, maintained and operated by Stay Fit Software - FZCO, a legal entity duly incorporated under the laws of United Arab Emirates (the “Company”, “we”, “us” or “our”).
For the purposes of these Terms, “User”, “you” and “your” refer to any natural person who downloads, installs, registers for, accesses or otherwise uses the Application.
1.2. The Application constitutes an artificial intelligence-assisted digital fitness coaching and exercise monitoring solution designed to support Users in performing physical exercises, monitoring training activities and understanding selected aspects of their exercise execution. The Application incorporates computer vision, movement analysis and automated feedback functionalities that may assist Users with exercise identification, posture analysis, repetition counting, technique-related observations and training progress. Certain functionalities require access to the User's device camera. All camera-based movement analysis is performed locally on the User's device, without transmitting the underlying video footage to the Company's servers or external artificial intelligence processing infrastructure. The Application further enables Users to establish personal accounts and, where selected, save exercise-related information and workout history.
1.3. By creating an account and expressly accepting these Terms through the acceptance mechanism provided by the Application, the User confirms that they have read and understood this Agreement and agree to be legally bound by its provisions. Where the Application permits access to certain functionalities before registration, the Company shall make these Terms available and obtain acceptance where required by applicable law. If a User does not agree with these Terms, the User must not create an account or use the Services.
1.4. These Terms shall be read together with the Company's Privacy Policy, Refund Policy and any supplementary notices concerning camera processing, artificial intelligence functionality or exercise safety. The Privacy Policy describes the Company's processing of personal data, including account information, saved workout history, temporary camera processing, data retention and statutory data protection rights. Acceptance of these Terms does not constitute consent to personal data processing where separate consent or explicit consent is required by applicable legislation.
1.5. The Application is intended to be made available within the European Union, European Economic Area and other territories selected by the Company. Availability of the Services may depend on the User's geographical location, applicable legislation, device compatibility and relevant platform restrictions. The Company may impose reasonable geographical or technical restrictions where necessary to comply with applicable law.
2. Description and functionality of the application
2.1. The Application provides digital fitness assistance through automated exercise analysis, movement monitoring and training guidance. Depending on the version and functionalities made available, the Services may include exercise demonstrations, guided workout sessions, real-time posture analysis, movement classification, repetition counting, automated technique-related feedback, exercise progress monitoring and access to saved training history. The Application may generate visual, textual or other automated instructions intended to assist Users during physical exercise.
2.2. The Application uses artificial intelligence, computer vision, pose estimation and related analytical technologies to evaluate observable movement characteristics and generate fitness-related guidance. Such functionality is automated and does not constitute direct supervision by a qualified human personal trainer. The use of terms such as “coach”, “trainer” or “fitness assistant” describes the intended software functionality and shall not, by itself, be interpreted as a representation that a human professional is observing or supervising the User.
2.3. The Application performs camera-based exercise analysis entirely within the computational environment of the User's device. Video frames and other temporary visual information are processed locally to identify and interpret supported movements. The Company does not receive live video feeds or upload raw exercise footage to remote servers for movement analysis. The availability and performance of these functionalities depend on the capabilities and configuration of the User's device.
2.4. The Application allows Users to save selected exercise-related information for subsequent access and review. Saved information may include completed exercises, session duration, repetition counts, exercise performance indicators, movement assessments and other training-related records generated through the Services. Where the User chooses to save such information, the relevant records may be associated with the User's registered account and maintained through Company-controlled account infrastructure. Saved workout history does not include the underlying camera recordings or original video frames used during exercise analysis.
2.5. The Company does not guarantee that automated movement analysis will correctly identify every exercise, body position, movement inconsistency or potentially unsafe exercise technique. Accuracy may be affected by camera positioning, lighting conditions, environmental obstructions, exercise complexity, device performance, clothing, movement speed and other technical or physical circumstances. An absence of corrective feedback shall not constitute confirmation that an exercise has been performed correctly or safely.
2.6. The Company may develop, improve, modify or replace functionalities where reasonably necessary for security, technical compatibility, service improvement or compliance with applicable law. Any material modification affecting the User's contractual rights or the conformity of the Services shall be subject to applicable consumer protection requirements.
3. Eligibility and user requirements
3.1. Unless the Company expressly establishes a legally compliant arrangement for younger Users, the Application is intended exclusively for persons aged eighteen (18) years or older. By registering for the Services, the User represents that they satisfy the applicable eligibility requirements and have the legal capacity necessary to enter into this Agreement.
3.2. The User acknowledges that physical exercise requires an appropriate level of physical capability and may involve inherent risks. The User is responsible for selecting exercises appropriate to their physical condition, fitness experience and individual limitations. Where the User has an existing injury, medical condition, physical limitation or uncertainty concerning their ability to exercise safely, the User should consult an appropriately qualified healthcare professional before undertaking the relevant activity.
3.3. The User must maintain a compatible device, supported operating system and sufficient technical resources to operate the Application. Camera-assisted functionality requires a working camera and the relevant operating-system permission. Certain account, authentication, synchronisation and saved workout history functionalities may require an internet connection.
3.4. Users shall provide accurate and reasonably complete information where required for account registration and administration. Users shall not impersonate another individual or create accounts for fraudulent, unlawful or misleading purposes.
4. User registration and account management
4.1. The Application supports individual User accounts for the purpose of providing access to the Services, maintaining personal preferences and enabling the storage and retrieval of saved workout information. Account registration shall be completed through the procedures made available within the Application.
4.2. Users are responsible for maintaining the confidentiality of their authentication credentials and exercising reasonable care to prevent unauthorised account access. Users must not knowingly disclose their credentials to unauthorised persons or permit others to misuse their accounts. The Company shall implement appropriate technical and organisational measures to protect account information in accordance with applicable data protection legislation.
4.3. Unless expressly authorised by the Company, each account is intended for the personal use of the registered User. Users must not sell, commercially transfer, sublicense or otherwise make their accounts available for unauthorised use.
4.4. Account information and saved workout records shall be processed in accordance with the Company's Privacy Policy. The User acknowledges that the availability of workout history across sessions or compatible devices may require the storage or synchronisation of relevant non-video information through Company-controlled infrastructure. Such processing does not involve the transfer or retention of underlying exercise video footage.
4.5. Users may request permanent deletion of their accounts through the account deletion functionality provided within the Application or through the Company's webpage. Upon receipt of a valid deletion request, the Company shall initiate deletion of the account and associated personal data, including saved workout history, subject to applicable legal obligations and lawful retention exceptions.
4.6. The Company aims to complete deletion of account information from active operational systems without undue delay and, under its standard procedure, within thirty (30) calendar days following receipt and verification of a valid request. Personal information contained in restricted system backups may remain temporarily until the applicable backup rotation period expires, which shall not ordinarily exceed ninety (90) calendar days. Certain security records, support correspondence or other information may be retained for the periods and purposes specified in the Privacy Policy where supported by an applicable legal basis. These operational periods shall not be interpreted as limiting statutory erasure rights or extending mandatory response deadlines.
4.7. Uninstalling the Application does not automatically terminate the User's registered account or delete workout information maintained within Company-controlled infrastructure. Users wishing to permanently delete their account must use the relevant deletion functionality or submit an appropriate request to the Company.
5. Camera access and live video processing
5.1. Certain functionalities require temporary access to the camera incorporated into the User's device. The camera is used exclusively for supported exercise-related purposes, including movement analysis, posture estimation, repetition counting and automated fitness feedback during an active training session.
5.2. Camera-assisted monitoring is activated in connection with a workout session initiated by the User. The Application is not designed to activate the camera for exercise monitoring outside a User-initiated session or conduct unrelated surveillance.
5.3. All camera footage and associated visual analysis operations are processed locally on the User's device. The Company does not transmit live camera footage, original video frames or exercise recordings to Company servers, external computer vision platforms or third-party artificial intelligence providers.
5.4. The Application does not create permanent video recordings of workout sessions. Camera footage is not archived, uploaded to Company databases, included in account records or maintained for later review. The Company does not possess a centralised archive of Users' exercise videos and cannot retrieve previously processed recordings that were never created or retained.
5.5. Temporary video frames, estimated skeletal landmarks and other visual processing information may exist in device memory during an active workout to enable real-time analysis. Such information is discarded when no longer required for the relevant analytical operation. The retention of non-video exercise metrics voluntarily saved by the User shall not be interpreted as retention of the original video footage.
5.6. The Company does not collect User workout footage for the purpose of developing datasets, training artificial intelligence models or conducting unrelated research. Camera footage is not transmitted to external AI providers for model training or other secondary purposes.
5.7. Camera access is requested through the applicable operating-system permission framework. Users may withdraw the relevant permission through their device settings or discontinue camera processing by ending the workout session. Withdrawal of camera access may render camera-dependent features unavailable without necessarily affecting other functionalities.
5.8. Users shall take reasonable care to avoid unnecessarily including other individuals within the camera's field of view. The Application is not intended for surveillance or the non-consensual observation of third parties.
5.9. Further information concerning camera processing, personal data, saved exercise metrics and User rights is provided in the Company's Privacy Policy. Nothing in this Agreement shall be interpreted as authorising personal data processing that lacks a lawful basis under applicable legislation.
6. Saved workout history and user information
6.1. The Application may permit Users to save records of completed workouts, exercise repetitions, session duration, training results and related performance information. Saved workout history is intended to support continuity of training, historical review and personal fitness progress monitoring.
6.2. Exercise-related outputs are generated through automated analytical processes and may be affected by technological limitations. The Company does not guarantee that every saved repetition count, exercise classification, movement assessment or performance indicator will be accurate. Users should not rely exclusively on recorded exercise metrics for medical, clinical or other high-risk decisions.
6.3. Where supported by the Application, Users may review, modify or delete selected workout records through the relevant account functionality. Requests concerning personal data contained in saved workout history may also be submitted in accordance with the Privacy Policy and applicable data protection legislation.
6.4. Saved workout history shall generally remain associated with the User's account until deleted by the User, removed pursuant to a valid erasure request or deleted in connection with permanent account deletion. Any exceptional retention shall be governed by an applicable legal basis and the arrangements identified in the Privacy Policy.
6.5. The Company does not maintain saved exercise history together with permanent recordings of the corresponding workout sessions. Where the Application generates exercise metrics from live video analysis, those metrics constitute separate data outputs from the underlying visual information.
6.6. The Company shall use reasonable measures to maintain the integrity and availability of saved workout records. However, Users acknowledge that temporary service interruptions, account synchronisation issues or technical failures may affect access to saved information. Nothing in this Section excludes the Company's obligations concerning digital service conformity, reasonable care, security or mandatory consumer remedies.
7. Health, fitness and exercise safety
7.1. The Application is intended to provide general fitness assistance, exercise education, automated movement feedback and personal wellness support. The Services are not represented as medical diagnosis, treatment, rehabilitation or clinical supervision. Unless expressly established otherwise in accordance with applicable law, the Application is not intended to function as a regulated medical device.
7.2. Instructions, assessments and recommendations generated by the Application do not constitute medical advice, medical diagnosis, physiotherapy or treatment prescribed for an individual medical condition. The Application does not determine whether a User is medically fit to perform any particular exercise. Users should consult a qualified healthcare professional where appropriate.
7.3. Physical exercise may involve risks including muscle strain, joint injury, loss of balance, falls, overexertion and other forms of physical harm. Such risks may be affected by the User's physical condition, training experience, exercise intensity, equipment, environment and technique. The Application cannot eliminate the inherent risks associated with physical exercise.
7.4. Users shall exercise reasonable judgment in selecting exercises and determining suitable exercise intensity, resistance, duration and frequency. Users should maintain adequate training space, use equipment properly, observe relevant safety instructions and avoid performing exercises that exceed their physical capabilities. Users must not treat the absence of an automated warning as confirmation that an exercise is safe or correctly executed.
7.5. Users should immediately discontinue exercise if they experience chest pain, dizziness, faintness, unusual shortness of breath, severe pain, loss of balance or other symptoms indicating that continued physical activity may be unsafe. Appropriate medical assistance should be sought where necessary. The Application is not an emergency monitoring system and shall not be relied upon to detect or respond to medical emergencies.
7.6. The Company does not represent that automated exercise monitoring can detect every potentially hazardous movement or prevent every injury. The effectiveness of the Application depends on various technical and contextual factors.
7.7. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or any other liability that cannot lawfully be excluded.
8. Artificial intelligence and automated outputs
8.1. The Application uses automated analytical technologies to generate exercise-related information and feedback. Such outputs are produced through software-based analysis rather than direct professional observation.
8.2. Automated outputs may be inaccurate, incomplete or unsuitable for particular circumstances. The Company does not guarantee the identification of every exercise error, physical limitation or potentially unsafe movement.
8.3. Users should exercise reasonable independent judgment when interpreting automated instructions. Where guidance appears unsafe, incorrect or inconsistent with the User's physical condition, the User should discontinue or disregard the relevant instruction.
8.4. Use of the Application does not establish a doctor-patient, physiotherapist-patient or other regulated healthcare professional relationship between the User and the Company.
8.5. The Application is intended to provide fitness-related observations and recommendations rather than make decisions producing legal or similarly significant effects concerning Users.
8.6. The Company shall provide information concerning the automated nature of relevant functionalities and comply with applicable artificial intelligence transparency requirements.
9. Privacy and data protection
9.1. The Company shall process personal data in accordance with the GDPR, applicable national legislation and the Privacy Policy.
9.2. The Application incorporates privacy-oriented measures, particularly through local camera processing, the avoidance of permanent video retention and limitations on the collection of unnecessary personal data.
9.3. The Application does not integrate third-party analytics, advertising, behavioural tracking or external AI processing SDKs. The Company may nevertheless use appropriately authorised infrastructure providers for account registration, authentication or data storage, as disclosed in the Privacy Policy.
9.4. The Company's ordinary operating model does not involve transfers of personal data outside the European Economic Area. Camera footage remains on-device, while centrally maintained account information and saved exercise records are processed within the EEA under the Company's established infrastructure arrangements.
9.5. Users may exercise their rights of access, rectification, erasure, restriction, portability, objection and withdrawal of consent, where applicable, in accordance with the GDPR.
9.6. Where particular exercise information constitutes data concerning health or other special-category personal data, the Company shall ensure that an applicable Article 9 GDPR condition is satisfied. Where explicit consent is relied upon, it shall be obtained through an appropriate separate mechanism.
9.7. The categories of personal data, purposes and legal bases of processing, retention arrangements, recipients, safeguards and User rights are described in greater detail in the Privacy Policy.
10. Licence and intellectual property
10.1. All intellectual property rights in the Application, including its software, source code, object code, algorithms, analytical systems, user interface, designs, trademarks, documentation, instructional materials and proprietary content, belong to the Company or its licensors. No ownership rights are transferred to Users by downloading or using the Application.
10.2. Subject to compliance with these Terms, the Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable licence to install, access and use the Application for lawful personal and non-commercial purposes. The licence remains effective for the duration of this Agreement, subject to termination in accordance with its provisions and applicable law.
10.3. Except where permitted by mandatory law or expressly authorised by the Company, Users must not reproduce, distribute, commercially exploit, reverse engineer, decompile, disassemble, modify or create derivative works from the Application. Users must not circumvent security restrictions, remove proprietary notices or attempt to gain unauthorised access to the underlying software, algorithms or infrastructure.
10.4. Nothing in these Terms restricts rights granted under mandatory legislation concerning software interoperability, lawful reverse engineering or other non-excludable statutory exceptions.
10.5. The Application may contain software components subject to separate licensing conditions, including open-source licences. Such licences shall apply to the relevant components where required by their terms.
10.6. Users may voluntarily provide suggestions or feedback concerning the Application. The Company may use such feedback for legitimate product improvement purposes, subject to applicable intellectual property and data protection requirements.
11. Acceptable use
11.1. Users shall access and use the Application lawfully, responsibly and in accordance with these Terms.
11.2. Users must not use the Application for fraudulent, unlawful, abusive or deceptive purposes. Users must not attempt to compromise the Application's security, introduce malicious code, circumvent access controls, interfere with infrastructure, misuse another person's account or exploit the Services in a manner that infringes third-party rights. Users must not use the Application as an instrument of unlawful surveillance, harassment or non-consensual observation.
11.3. Users may not resell, sublicense, commercially redistribute or otherwise exploit the Application or its proprietary functionality without the Company's prior written authorisation.
11.4. Where the Company reasonably identifies a material breach of these Terms, it may implement proportionate measures, including warnings, temporary restrictions or account suspension. Where reasonably practicable and legally appropriate, the Company shall provide notice and an opportunity to remedy the relevant breach before permanent termination.
12. Availability, maintenance and updates
12.1. The Company shall provide the Services with reasonable care and in accordance with applicable contractual and statutory requirements. Continuous or uninterrupted availability cannot be guaranteed where performance depends on device compatibility, network conditions, software maintenance or circumstances beyond the Company's reasonable control.
12.2. The Company may temporarily restrict access to particular functionalities where reasonably necessary to conduct maintenance, resolve technical issues or address security vulnerabilities. The Company shall seek to minimise unnecessary disruption.
12.3. The Company may provide updates intended to improve performance, security, compatibility, functionality or legal compliance. Updates necessary to maintain conformity with applicable digital content and digital services legislation shall be provided in accordance with statutory requirements.
12.4. The Company may modify supported operating systems or technical requirements where reasonably justified by security or compatibility considerations. Any material change shall be assessed in accordance with applicable consumer protection legislation.
12.5. Where modifications negatively affect access to or use of the Services beyond a minor extent, the Company shall comply with applicable information, termination and other consumer protection requirements.
13. Fees, payments and refunds
13.1. As of the Effective Date, the Application is available free of charge. The Company does not impose subscription fees, mandatory in-app purchase charges or other payments for the currently available Services.
13.2. The Company may introduce optional paid features or premium services in the future. Any such functionality shall be subject to appropriate advance disclosure of the applicable pricing, payment conditions, subscription arrangements and relevant contractual terms. Users shall not incur a payment obligation merely through continued use of previously free functionality without the legally required disclosure and agreement.
13.3. Users remain responsible for charges independently imposed by their internet service providers, mobile network operators or other service providers.
13.4. As the Application is currently free of charge, the ordinary use of its present functionalities does not give rise to a monetary refund entitlement. Where paid services are introduced, applicable refund arrangements shall be governed by the relevant purchase conditions, the Company's Refund Policy and mandatory consumer protection legislation.
13.5. Nothing in this Section limits applicable statutory rights concerning digital content or digital services, including rights that may apply where personal data is provided in exchange for digital services.
14. Warranties and conformity of digital services
14.1. The Company shall provide the Application in conformity with the requirements applicable to digital content and digital services under relevant European Union and national legislation.
14.2. Subject to applicable law, the Company does not provide an independent guarantee that the Application will achieve any particular fitness outcome, identify every exercise error or operate without interruption under all technical conditions.
14.3. Where the User qualifies as a consumer, the Application remains subject to applicable statutory requirements concerning functionality, compatibility, security, conformity and necessary updates. Nothing in these Terms excludes rights or remedies that cannot lawfully be waived.
14.4. The Company does not guarantee any particular improvement in physical condition, strength, endurance, weight management, exercise performance or other individual fitness objective. Results depend on numerous factors outside the Company's control, including the User's circumstances and manner of exercising.
15. Limitation of liability
15.1. The Company's liability arising from or in connection with the Application shall be determined in accordance with applicable law and the provisions of this Agreement.
15.2. To the extent permitted by applicable law, the Company shall not be responsible for losses arising exclusively from a User's misuse of exercise equipment, disregard of clear safety instructions, undertaking of exercises beyond known physical limitations or other conduct for which the Company is not legally responsible. These provisions do not relieve the Company of responsibility for its own negligence, defective products, unlawful conduct or failure to comply with applicable statutory obligations.
15.3. The Company does not guarantee that automated feedback will prevent physical injury or replace appropriate professional supervision. The use of artificial intelligence shall not exempt the Company from liability that would otherwise arise under applicable product safety, consumer protection or other mandatory legislation.
15.4. The Company shall apply appropriate measures to protect saved workout records and maintain the conformity of its digital services. Any limitation concerning unavailable, inaccurate or lost workout information shall apply only to the extent permitted by applicable law and shall not exclude statutory remedies for non-conforming Services.
15.5. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, liability under mandatory product liability legislation or any other liability that cannot lawfully be excluded.
15.6. Any exclusion or restriction of liability shall be interpreted narrowly and shall not create an unfair imbalance contrary to applicable consumer protection legislation.
16. Suspension and termination
16.1. This Agreement enters into effect upon the User's acceptance and continues until terminated in accordance with its provisions.
16.2. Users may discontinue use of the Application at any time and may request permanent account deletion through the available procedures.
16.3. The Company may temporarily suspend access where reasonably necessary to address a material contractual breach, prevent fraud, protect security or comply with a binding legal requirement. Any suspension shall be proportionate to the circumstances and subject to applicable consumer rights.
16.4. The Company may terminate the Agreement where the User commits a sufficiently serious breach, engages in unlawful conduct or where continued provision of the Services becomes legally or technically impossible. Where reasonable and legally permissible, the Company shall provide appropriate notice.
16.5. Upon termination, the User's licence to access and use the Application shall cease, subject to any continuing statutory rights. Account information and saved workout history shall be processed in accordance with the Privacy Policy and applicable deletion obligations.
16.6. Provisions concerning intellectual property, accrued rights, applicable liability, disputes and other matters intended by their nature to survive termination shall remain effective to the extent permitted by law.
17. Apple App Store-specific provisions
17.1. Where the Application is downloaded through the Apple App Store, the User acknowledges that this Agreement is concluded exclusively between the User and the Company, and not with Apple Inc. or its affiliates (collectively, “Apple”). The Company, and not Apple, is responsible for the Application and its content.
17.2. The licence granted under this Agreement is limited to a non-transferable licence to use the Application on Apple-branded products owned or controlled by the User, as permitted by the applicable Apple Media Services Usage Rules. Permitted access through Family Sharing, volume purchasing or other arrangements expressly recognised by Apple's applicable terms shall remain unaffected.
17.3. The Company is solely responsible for providing maintenance and support services concerning the Application to the extent required by this Agreement or applicable law. Apple has no obligation to provide maintenance or support services for the Application.
17.4. The Company is responsible for applicable product warranties, whether express or implied by law, to the extent such warranties cannot lawfully be disclaimed. Where the Application fails to conform to an applicable warranty, the User may notify Apple and, where a purchase price has been paid, Apple may refund the applicable purchase price in accordance with its obligations and procedures. To the maximum extent permitted by applicable law, Apple has no other warranty obligation regarding the Application.
17.5. The Company, and not Apple, is responsible for addressing claims relating to the Application or its possession and use, including product liability claims, allegations of non-compliance with applicable legal requirements and claims arising under consumer protection, privacy or similar legislation.
17.6. Where a third party alleges that the Application infringes intellectual property rights, the Company, and not Apple, shall be responsible for investigating, defending, settling and discharging the relevant claim to the extent required by applicable law.
17.7. The User represents, to the extent relevant and permissible under applicable law, that they are not located in a country subject to an applicable United States Government embargo or designated as a terrorist-supporting country and are not included on applicable United States Government prohibited or restricted-party lists.
17.8. Users must comply with applicable third-party contractual terms when using the Application, including relevant telecommunications and platform usage conditions.
17.9. Apple and its subsidiaries are third-party beneficiaries of this Agreement. Upon the User's acceptance of these Terms, Apple shall have the right, and shall be deemed to have accepted the right, to enforce these Terms against the User as a third-party beneficiary.
17.10. Questions, complaints or claims concerning the Application may be directed to the Company using the contact details specified in Section 22.
18. Google Play Store-specific provisions
18.1. Where the Application is downloaded through Google Play, these Terms constitute an agreement exclusively between the User and the Company. Google LLC and its relevant affiliates (collectively, “Google”) are not parties to this Agreement solely by reason of distributing the Application through Google Play.
18.2. Users shall comply with the applicable Google Play Terms of Service and other relevant platform requirements.
18.3. Subject to applicable law, the Company is responsible for the Application's functionality, content, maintenance, support and contractual obligations.
18.4. The Company shall request relevant device permissions through the applicable Android permission framework and comply with Google's requirements concerning User data and privacy disclosures. The Application's camera-based analysis shall remain entirely on-device, as described in these Terms and the Privacy Policy.
18.5. The Company shall maintain an accessible mechanism allowing Users to initiate account and associated data deletion from within the Application. A corresponding external web resource shall also be provided for Users who no longer have access to the Application.
18.6. The Company shall maintain accurate data safety information reflecting its actual collection, processing, storage, security and deletion practices.
18.7. If paid functionalities are introduced through Google Play, payment processing and applicable refunds shall be subject to relevant Google Play requirements and mandatory consumer protection legislation.
19. European Union consumer protection
19.1. Users qualifying as consumers shall benefit from all mandatory rights provided under applicable European Union and national consumer protection legislation. No provision of this Agreement shall exclude, restrict or diminish such rights.
19.2. The Application may constitute digital content or a digital service under Directive (EU) 2019/770 and applicable national implementing legislation. Where that legislation applies, Users may benefit from rights relating to supply, conformity, necessary updates, remedies for non-conformity and termination. Such rights may apply to certain services supplied without monetary payment, including where personal data is provided in circumstances covered by applicable legislation.
19.3. Where the User has a statutory right to withdraw from a distance contract, that right may be exercised in accordance with the applicable conditions and time limits. Any statutory exception applicable to digital content or digital services shall operate only where the legal requirements for that exception have been satisfied.
19.4. These Terms shall be interpreted and applied consistently with applicable legislation concerning unfair terms in consumer contracts. Any provision determined to be unfair or otherwise unenforceable shall not bind the User to the extent provided by law.
19.5. Nothing in this Agreement restricts the User's right to seek applicable statutory remedies arising from a failure to supply conforming digital content or digital services.
20. Amendments to these terms
20.1. The Company may amend these Terms where reasonably necessary to reflect changes in legislation, regulatory requirements, security arrangements, technical functionality or legitimate operational circumstances.
20.2. Where amendments materially affect the User's contractual rights or obligations, the Company shall provide appropriate notice through the Application, email or another effective communication method.
20.3. Where applicable law requires the User's express agreement to material contractual changes, such agreement shall be obtained before the relevant amendments become binding. Continued use shall not, by itself, constitute legally sufficient consent where express acceptance is required.
20.4. Users who do not agree with amended Terms may discontinue use and terminate their contractual relationship, subject to applicable statutory rights.
21. Governing law and dispute resolution
21.1. This Agreement shall be governed by the laws of the Republic of Lithuania, without prejudice to mandatory consumer protection provisions applicable in the country of the User's habitual residence.
21.2. Users are encouraged to contact the Company regarding complaints or disputes so that the relevant matter may be reviewed and, where reasonably possible, resolved amicably. Complaints may be submitted to hello@coach.ai.
21.3. Disputes arising out of or in connection with this Agreement shall be resolved by courts having jurisdiction under applicable legislation. Nothing in these Terms shall deprive consumers of mandatory jurisdictional protections available under European Union or national law.
21.4. Where applicable, consumers may seek assistance through competent consumer protection authorities or authorised alternative dispute resolution bodies.
22. General contractual provisions
22.1. These Terms, together with any supplementary contractual documents expressly incorporated into them, constitute the agreement between the User and the Company concerning use of the Application. The Privacy Policy operates as a separate transparency document and does not replace any independent lawful basis or consent required for personal data processing.
22.2. Where any provision of this Agreement is determined to be invalid, unlawful or unenforceable, that provision shall be ineffective only to the extent of such invalidity. The remaining provisions shall continue to apply insofar as they can operate lawfully and independently.
22.3. Failure or delay by either party to exercise a contractual or statutory right shall not constitute a waiver of that right.
22.4. The Company may assign or transfer its rights and obligations under this Agreement in connection with a lawful corporate restructuring, merger, acquisition or transfer of business, provided that such transfer does not unlawfully prejudice the User's rights. The User's personal software licence may not be assigned except where permitted by applicable law.
22.5. Neither party shall be responsible for failure or delay in performing obligations to the extent caused by events beyond its reasonable control and where relief is permitted under applicable law. This provision shall not restrict mandatory consumer remedies or obligations which cannot lawfully be excluded.
22.6. These Terms may be provided in multiple languages. Any provision concerning the precedence of a particular language version shall apply only to the extent permitted by applicable consumer protection legislation.
22.7. The Company may provide contractual notices electronically, including through the Application or the contact details supplied during registration, where permitted by law.
22.8. For questions concerning these Terms, the Application or the Services, Users may contact hello@coach.ai.
23. Final provisions and acknowledgement
23.1. The User acknowledges that the Application provides automated exercise assistance intended for general fitness purposes and does not constitute medical treatment, clinical assessment or guaranteed professional human supervision.
23.2. The User acknowledges that camera-assisted functionality involves temporary on-device analysis of live visual information during active exercise sessions. Such processing does not involve uploading or permanently retaining the underlying video footage.
23.3. The User acknowledges that the Application permits the optional storage of exercise-related information, which may remain associated with the registered account until deleted in accordance with the available functionality, these Terms and the Privacy Policy.
23.4. The User acknowledges that physical exercise involves inherent risks and that automated coaching recommendations may contain inaccuracies or fail to identify certain unsafe movements. The User is expected to exercise reasonable judgment and observe appropriate safety precautions.
23.5. Nothing in this Agreement excludes or restricts mandatory consumer protection, personal data protection or other statutory rights.
23.6. These Terms enter into effect upon acceptance by the User through the applicable registration or acceptance procedure and remain effective until terminated in accordance with this Agreement.